Impact of Coworker Workplace Incivility: Employee Negative Emotion, Job Satisfaction, and Work Withdrawal Behavior
SAKURAI Kenji（Bowling Green State University）
JEX M. Steve（Bowling Green State University）
GILLESPIE A. Michae（Bowling Green State University） ）
Based on Affective Event theory (Weiss & Cropanzano, 1996),the current study developed and tested a model examining the mediation effects of negative emotion of the relationship between coworker incivility and both job satisfaction and work withdrawal behavior. In addition, the study investigated the relationship between supervisor ostracism and the frequency of incivility among employees. Analyses based on a structural equation modeling (N = 693) suggested that employee negative emotion mediates the relationship between coworker incivility and both job satisfaction and work withdrawal behavior. Result also suggested that supervisor ostracism is positively related to coworker incivility. Finally, from a stress management perspective, the study investigated and showed a significant interaction effect of interpersonal justice perception for the relationship between negative emotion and work withdrawal behavior. Results and future implications of the study are discussed.
Keyword ： workplace incivility, employee emotion, job satisfaction, work withdrawal behaviors