学会誌「産業・組織心理学研究」

製品安全の情報開示を促進する心理的プロセスに関する研究

山浦 一保(静岡県立大学)

This study was conducted to investigate the psychological processes of “organizational activities/program on products-information disclosure”. One hundred and eleven workers from some different companies in the manufacturing and in the service sector filled out a questionnaire. The results of the analysis revealed that safety activities/program in the organization was positively related to the cognition of benefit to information disclosure, and then workers willingly gave consumers information about their products even in emergency situations. Also members’ cognition of stricter laws and regulations for safety was negatively related to appropriate response to consumer complaints information. Based on these findings, propositions and recommendation were discussed.

キーワード : 情報開示, 安全風土, 有効性認知, 安全の学習, 法的規制の厳格化

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